REFUND & EXCHANGE POLICY
OUR CONTRACT
When you place an order online to purchase a product or service from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product or service which is accepted by us when we deliver the product or service to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
PRODUCT DESCRIPTIONS
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Whilst we try to provide up to date images of individual products, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
AVAILABILITY
The supply of goods and services from this website is subject to availability. In the rare case you place your order and the goods or service you want becomes unavailable for purchase, we will provide a refund for the purchase.
SIZING AND INFORMATION
When possible will provide the original manufacture sizing and information that is on the product labelling.
CONSUMER GUARANTEES
Consumer guarantees apply, taking into account age and condition. We endeavour to provide to you as much information as we can about the products and services that we sell in the “As Is” state. Your decision to purchase a product or service from us is based on the “As Is” representation of the garment. The Australian Consumer Law states that guarantees do not apply if you:
1. got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
2. misused a product in any way that caused the problem.
3. knew of or were made aware of the faults before you bought the product.
Replacement, repair or refund
We want you to love what you buy from us. So we are always happy to fix any mistakes or errors that might have happened. If you received the item as a gift or it was paid for by a third party the refunded amount will go to the original purchaser. The refund will be in the same form of payment originally used for purchase. Please be aware that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five to 10 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, it can take up to five days for the refund to appear in your bank account. If you still have not received a refund after the refund time period, please contact us at bookings@bellezasalon.com.au.
IF WE MAKE A MISTAKE
If we make a mistake we will provide a replacement or refund if we have sent you the wrong product. When you send your item back to us we will process the returned item and offer you the choice of a replacement, exchange for the correct item or a refund.
You will need to take a picture of the product and email bookings@bellezasalon.com.au so we can check what you received against what you purchased. We will make contact with you to arrange the return of the product, we can then organise to send you the correct product (subject to availability) or provide you with a refund. All returned products should be returned in the original condition of sale. This does not affect your statutory rights. For more information on your statutory rights please visit https://www.accc.gov.au/consumers/consumer-rights-guarantees
IF YOU CHOOSE TO RECEIVE A REFUND
Once we have received the returned item will process your refund within five to 10 business days. You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.
IF A PRODUCT IS FAULTY, DAMAGED OR NEEDS REPAIR
As a sole trader business, we personally pick and pack your order items and screen these for obvious faults or damages. If you receive an item from us that has been damaged in-transit or is faulty for any other reason, please email bookings@belleasalon.com.au so we can further investigate the cause and provide you with a reasonable solution.
IF YOU CHANGE YOUR MIND
If you change your mind we cannot replace or refund the product. It is important that you understand that if you buy the product it is yours to keep. If the product you have received is incorrect or not as described please see replacement, repair or refund section.
CONTACT US
For more information about our returns and refunds practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at bookings@belleasalon.com.au.