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Plant Mirror Reflection

Salon Etiquette

At our Beauty Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Belleza Salon experience.


Salon Policy

Please arrive on time, this may mean factoring in time for parking. Unfortunately, we cannot extend your appointment time for late arrivals. We strongly recommend booking your next appointment before you leave the salon. This guarantees your preferred booking time. As we enjoy a loyal and passionate clientele, last minute appointments aren't always possible. 

Children in the Salon

We understand the struggle for mums with babies. However, we also need to be mindful that our salon is also a place where others come to escape their children and relax. Please be courteous of our requests not to bring children into the salon.

Late Cancellations

We understand that sometimes life can be unpredictable. If, for whatever reason you have to reschedule or cancel your appointment, please inform us at least 24 hours prior to the planned appointment. If the booking was made on the same day notify us at least 3 hours prior. Failing to abide by the policy will result in 50% of the treatment fee being billed to your account, payable before your next appointment. In the case of an online booking, the deposit paid will be lost and a new deposit will need to be paid before your next appointment.

No Shows

We believe in mutual respect and therefore ask our clients to always inform us about any emergencies that withhold them from arriving at their appointment. If you miss your appointment without giving notice, 50% of your treatment cost will be added to your client file, payable before your next appointment.

Service Guarantees & Refunds

We always strive to provide excellent service and maintain a 100% client satisfaction rate. In the rare instance of an unsatisfactory experience, we are committed to providing you with the needed correction within 7 days from the initial service, and if there was a mistake on our part, a full redo or a refund will be provided. However, we ask our clients to notify us within 24 hours after the initial service took place.

Health History

We always prioritise health, safety and the comfort of our clients. Therefore, we ask you to notify our beauty specialists if you have any allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during your treatment, please alert your service provider immediately. 

The Right To Refuse Service

Our salon staff have the right to refuse service to anyone who behaves improperly, is intoxicated or if their state of health may influence the effects of their treatment.

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